Support Centre

General Questions

• Salvation Army Terms of Service FAQ
• Do you sell phones?
• What are your operating hours?
• What is the difference between ‘As New’, ‘working’ and ‘dead’ condition
• What happens Mobile Monster receive my phone and it fails the "as new" cosmetic condition?
• What happens Mobile Monster receive my phone and it fails the working condition test?

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Sending your device to MobileMonster

• What are your delivery options?
• How do I check the status of my order?
• Can I drop my device off to you?
• I have not received my satchel?
• Do I need to send you the box and manual?
• Do I need to send my SIM card and / or memory card with my phone?

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Information On Your Phone

• How do i tell what model my iPhone / iPad / Apple watch is?
• How can i tell the condition of my device?
• I can't seem to find my phone listed on your site?
• What is an IMEI Number & How To Find It
• I want to send two iPhones in but I have erased them and can't find out what the capacity (GB's) are, what do I do?

Locked Phones

• What happens if my phone is barred or blocked by a network?
• Do you purchase iCloud locked devices?
• Turn Off My Activation iCloud Lock
• What if my phone is locked to an overseas carrier?
• If my phone is locked to Telstra, Vodafone or Optus will I receive less money for it?

Payments

• What payment methods do you offer?
• How long does payment take?
• Received confirmation of payment but money has not arrived?
• Why did I receive less when being paid via PayPal?
• Do you pay anything extra for additional batteries, cases or cases and covers?

Your Account

• How can I login to my account?
• I've forgotten my password, how can I reset it?
• Can I check the status of my order online?
• Can I edit my address and contact details in my account?
• I want to change my payment details
• The status of my order says Rejected (Revised offer sent)