Knowledge base

• • General Questions

    • Salvation Army Terms of Service FAQ
    • Do you sell phones?
    • What are your operating hours?
    • What is the difference between ‘As New’, ‘working’ and ‘dead’ condition
    • What happens if Mobile Monster receive my phone and it fails the "as new" cosmetic condition?
    • What happens if Mobile Monster receive my phone and it fails the working condition test?

  • Sending your device to MobileMonster

    • What are your delivery options?
    • How do I check the status of my order?
    • Can I drop my device off to you?
    • I have not received my satchel?
    • Do I need to send you the box and manual?
    • Do I need to send my SIM card and / or memory card with my phone?

  • Information On Your Phone

    • How do i tell what model my iPhone / iPad / Apple watch is?
    • How can i tell the condition of my device?
    • I can't seem to find my phone listed on your site?
    • What is an IMEI Number & How To Find It
    • I want to send two iPhones in but I have erased them and can't find out what the capacity (GB's) are, what do I do?

  • Locked Phones

    • What happens if my phone is barred or blocked by a network?
    • Do you purchase iCloud locked devices?
    • Turn Off My Activation iCloud Lock
    • What if my phone is locked to an overseas carrier?
    • If my phone is locked to Telstra, Vodafone or Optus will I receive less money for it?

  • Payments

    • What payment methods do you offer?
    • How long does payment take?
    • Received confirmation of payment but money has not arrived?
    • Why did I receive less when being paid via PayPal?
    • Do you pay anything extra for additional batteries, cases or cases and covers?

  • Your Account

    • How can I login to my account?
    • I've forgotten my password, how can I reset it?
    • Can I check the status of my order online?
    • Can I edit my address and contact details in my account?
    • I want to change my payment details
    • The status of my order says Rejected (Revised offer sent)