Dale
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Do I pay for postage?
No, we do! Our reply-paid address pays for the standard shipping cost (so you can just pop it into the satchel and drop it off in any post box). However we recommend adding the tracking option to y...
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Can I send in more than one device?
Yes, you are able to send in multiple devices by adding more items to the cart or either created additional sell orders.
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My phone is not listed on your website?
"If you have a newly released phone we may have not added your device to our website yet, feel free to send us an email and we can look to add it. Older devices no longer have value in the second-h...
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What is your ‘Risk free evaluation service'?
"With Mobile Monster, you can send in your device for an evaluation completely free. We offer a reply-paid address and a free satchel option, so you don’t have to pay anything for postage. If the q...
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What do I need to send in with device(s)?
For the "Working" and "As New" conditions - refer to the following: iPhones and iPads: Chargers not requiredApple Watches: Original band, and charger requiredMacBooks: Charger required
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What happens if I send in my device and it has a funny cover on it, will you make fun of me?
No, we will never judge your phone cover taste. Unless it has a Kim Kardashian cover then we might be tempted to make fun of you.
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Will you accept my device if it's stolen or counterfeit?
No, we do not purchase stolen or counterfeit goods. Under the second-hand dealers license, we are obligated to forward this device to the authorities.