Dale
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Why did I receive less when being paid via PayPal?
PayPal charge a 2.6% + $0.30 service fee when receiving payment through their service. You can use the following page to calculate fees PayPal will take from the transaction.
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What is the difference between ‘As New’, ‘working’ and ‘dead’ condition
As New – These are phones without any signs of use, no scratches or dents. For some models we do require that the complete box and manual is included to achieve the ‘as new’ price. Working – These ...
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I want to change my payment details
We do not currently offer any options to change your payment details within your account online. If you require to change your payment details simply "Submit and enquiry" with the details you requi...
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Do I need to send you the box and manual?
No we do not require the box or manuals for 'working' or 'as new' condition devices. The pricing that we give you is based purely on the cosmetic condition of the device. Boxes or manuals will not...
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Do you pay anything extra for additional batteries, cases or cases and covers?
We won't pay anything extra for additional batteries, or any accessories.
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What happens if Mobile Monster receive my phone and it fails the "as new" cosmetic condition?
We will offer you a revised price, if you reject this we can send the device back free of charge.
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The status of my order says Rejected (Revised offer sent)
If your device was found to have faults or issues our team would have sent through an email to your registered email notifying you of the issue along with a revised payment offer.We cannot proceed ...
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Do I need to send my SIM card and / or memory card with my phone?
Absolutely not! We only require the device and battery to process on our end. Your SIM card might contain personal information such as contacts saved to it so please ensure if you are not using the...
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I want to send two iPhones in but I have erased them and can't find out what the capacity (GB's) are, what do I do?
Submit them as 16GB's on the website, when the staff check them if they are higher they will increase the price automatically and send you an email.
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What happens if Mobile Monster receive my phone and it fails the working condition test?
We will offer you a revised price, if you reject this we can send the device back free of charge.