Dale
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How can i tell the condition of my device?
We offer pricing based on the condition of your device to ensure you are getting the best value we are able to offer you. With this approach even if your device is has faults our pricing structure ...
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How do I check the status of my order?
You can login to mobilemonster.com.au and you can see a list of the orders you have placed with the current status for each order.
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How long does payment take?
We try to be as efficient as possible when processing payments for your devices. When your device arrives at our facility it first needs to undergo a series of testing to ensure it has met the crit...
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Can I check the status of my order online?
Yes absolutely, when you login simply click the "My Account" button on the top right corner of the page and this will direct you to your orders. We provide both the status of your order and the st...
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I can't seem to find my phone listed on your site?
We have a large range of phones listed on our website but there will be occasions where some devices are no longer listed or have not been listed. It is more than likely that we currently do not pu...
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Received confirmation of payment but money has not arrived?
If you have not received your payment withink the resonable timeframe please reach out to us through our help centre by clicking the link below. This is the fastest channel to be able to support yo...
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What are your operating hours?
Our offices are open 9:00 am to 5:00 pm Monday to Friday. However, feel free to send us an email at any time during the day and we will get back to you as soon as possible during these trading hours.
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Can I drop my device off to you?
Yes, you can! When creating a sell order using our website, you can select the drop off option as the delivery method. We will send you an email with some instructions and our address so you can co...
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Can I edit my address and contact details in my account?
You can edit your address and phone number in your account, by simply clicking on "Edit Details" However you cannot edit your email address as this is also your login ID. This cannot be changed. No...
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I have not received my satchel?
It can take Australia post 2-7 business days to deliver a parcel to metro areas depending on where you reside, For rural areas especially in WA delivery can take up to 10 days. If you don't receive...