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Dale

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Activity overview

Latest activity by Dale
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    Dale created an article,

    I want to change my payment details

    We do not currently offer any options to change your payment details within your account online. If you require to change your payment details simply "Submit and enquiry" with the details you requi...

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    Dale created an article,

    Can I edit my address and contact details in my account?

    You can edit your address and phone number in your account, by simply clicking on "Edit Details" However you cannot edit your email address as this is also your login ID. This cannot be changed. No...

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    Dale created an article,

    The status of my order says Rejected (Revised offer sent)

    If your device was found to have faults or issues our team would have sent through an email to your registered email notifying you of the issue along with a revised payment offer.We cannot proceed ...

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    Dale created an article,

    Can I check the status of my order online?

    Yes absolutely, when you login simply click the "My Account" button on the top right corner of the page and this will direct you to your orders.  We provide both the status of your order and the st...

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    Dale created an article,

    How can I login to my account?

    When you visit the MobileMonster Website, simply click on the button that says "Sign In" at the top right corner of the page. This will bring you to the login screen where you can enter the details...

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    Dale created an article,

    How do i tell what model my iPhone / iPad / Apple watch is?

    If you have a device but dont know or are unsure of the model of device, there are a few ways to tell.   Phones and TabletsOn any device you have that is functional, you simply need to navigate the...

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    Dale created an article,

    I can't seem to find my phone listed on your site?

    We have a large range of phones listed on our website but there will be occasions where some devices are no longer listed or have not been listed. It is more than likely that we currently do not pu...

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    Dale created an article,

    How can i tell the condition of my device?

    We offer pricing based on the condition of your device to ensure you are getting the best value we are able to offer you. With this approach even if your device is has faults our pricing structure ...

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    Dale created an article,

    Do I need to send my SIM card and / or memory card with my phone?

    Absolutely not! We only require the device and battery to process on our end. Your SIM card might contain personal information such as contacts saved to it so please ensure if you are not using the...

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    Dale created an article,

    I have not received my satchel?

    It can take Australia post 2-7 business days to deliver a parcel to metro areas depending on where you reside, For rural areas especially in WA delivery can take up to 10 days. If you don't receive...