Dale
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What do I need to send in with device(s)?
For the "Working" and "As New" conditions - refer to the following: iPhones and iPads: Chargers not requiredApple Watches: Original band, and charger requiredMacBooks: Charger required
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If my phone is locked to Telstra, Vodafone or Optus will I receive less money for it?
Yes, if your phone is locked to Telstra, Vodafone, or Optus, you may receive a reduced amount for it. This is because these carriers charge us to unlock the device. To ensure you get the full payme...
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What happens if Mobile Monster receive my phone and it fails the working condition test?
We will offer you a revised price, if you reject this we can send the device back free of charge.
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What happens if Mobile Monster receive my phone and it fails the "as new" cosmetic condition?
We will offer you a revised price, if you reject this we can send the device back free of charge.
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How long does payment take?
We try to be as efficient as possible when processing payments for your devices. When your device arrives at our facility it first needs to undergo a series of testing to ensure it has met the crit...
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What payment methods do you offer?
We offer 3 types of payment methods Payment via Bank Transfer - You will need to provide us with your Name, Bank, BSB and Account Number. Payment will be made directly to your bank account and will...
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Received confirmation of payment but money has not arrived?
If you have not received your payment withink the resonable timeframe please reach out to us through our help centre by clicking the link below. This is the fastest channel to be able to support yo...
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Salvation Army Terms of Service FAQ
About The Salvation Army The Salvation Army is an international Christian movement, united by faith and giving hope where it’s needed most. Across Australia – in cities, country towns and rural com...
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How do i tell what model my iPhone / iPad / Apple watch is?
If you have a device but dont know or are unsure of the model of device, there are a few ways to tell. Phones and TabletsOn any device you have that is functional, you simply need to navigate the...
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How can I login to my account?
When you visit the MobileMonster Website, simply click on the button that says "Sign In" at the top right corner of the page. This will bring you to the login screen where you can enter the de...